Worldwide Shipping | Buy Now With Klarna
Shopping Cart

FAQ

If you still have questions, drop us an email!

Worldwide shipping? 

Yes absolutely! We are based in the UK and therefor additional duties may apply to international orders. We're not responsible for these extra costs. Shipping and duties are non refundable.
Flat rate to USA/Rest of world is £7 for tracked parcel.
Flat rate to Europe is £4 for tracked parcel. 
 

Exchanges and Refunds 

We do accept refunds and exchanges within 30 days of shipping date. Shipping costs are non refundable. Items and packaging must be in original condition, not be worn or damaged.
It is the customers responsibility for the shipping of all refunds and exchanges. We will ship the exchanged items back to you as soon as we receive the original/s. We recommend you send back tracked and signed. We are not responsible for any items damaged or lost in transition.
Please email info@onyx925.com with your order number and exchange/refund as the subject. We will send a follow up email with what you have to do to get it back to us. 
 

Can I get it in gold?

Yeah for sure! Drop us an email for a quote! 
 

Whats my ring size?

By far the best thing to do is go to your local jewellers. They will quickly and easily get you sized up. 

If you can't get to a jewellers get yourself a ring sizer here. (free UK shipping)